At Madge Goods, we want you to love your purchase. If you’re not satisfied with any item you’ve purchased—whether the fit isn’t right, the size is incorrect, or if there is a fault—please email us at hello@madgegoods.com.
Return Windows & Conditions
- Online Purchases: 14 days from receipt of item
- In-Store Purchases: 7 days from purchase date
Conditions for All Returns:
- Items must be unworn, unwashed, and in original condition with all tags attached.
- Items should be free from makeup, pet hair, and marks.
- Returns must be in original packaging and accompanied by proof of purchase or the original invoice.
The Return Process
Need help? Contact us at hello@madgegoods.com.
Steps:
Step 1: Email hello@madgegoods.com with:
- Full name
- Order number
- Reason for return
Step 2: Wait for our return authorisation before sending your item.
Step 3: Ship your item to:
Madge Goods Returns
241 Australia Street, Newtown, NSW, 2042, Australia
Step 4: Keep your tracking number until return is processed.
Processing Time: Returns are typically processed within 7- 10 business days from the receipt of your returned item.
Important Notes
- Returns only accepted with prior email authorisation.
- No social media return requests; please email us hello@madgegoods.com.
- We reserve the right to reject returns that do not meet the above conditions.
Return Options
Store Credit:
- Available for change-of-mind returns (not faults).
- Valid for 12-months from date of issue.
- Usable on any full-priced item.
Exchanges:
- Exchanges are subject to stock availability.
- For items of higher value, pay difference within 24 hours.
- For items of lower value, receive the difference as store credit.
Refunds:
- Refunds are only provided for items deemed faulty or not as described under ACL.
Shipping & Handling
- Customers are responsible for return shipping costs (unless the item is faulty).
- Original shipping costs are non-refundable.
- Returns over $75 should be sent with tracking/insurance.
- International customers must arrange tracked return shipping
Note: Madge Goods is not responsible for damage or loss during transit. We recommend using a tracked satchel for your return.
Items Not Eligible for Return
- Sale items (discounted by 25% or more)
- Final Sale items
- Pre-orders and custom orders
- Gift cards
- Items without original tags
- Items returned outside return window
- Items damaged from misuse or incorrect care
Faulty Items
Under Australian Consumer Law:
- If your item is faulty, email hello@madgegoods.com with fault photos.
- Madge Goods covers return postage for genuine faults.
- Faulty items may be eligible for repair, replacement, or refund.
Note: Faults caused by misuse or improper care are not covered.
Gift Returns
- Gift items will receive store credit if marked as gifts at purchase.
- Unmarked gifts will be refunded to the original purchaser.
Contact Us
Email: hello@madgegoods.com