At Madge Goods, we want you to love your purchase. If you’re not satisfied with any item you’ve purchased—whether the fit isn’t right, the size is incorrect, or if there is a fault—please email us at hello@madgegoods.com.

Return Windows & Conditions

  • Online Purchases: 14 days from receipt of item
  • In-Store Purchases: 7 days from purchase date


Conditions for All Returns:

  • Items must be unworn, unwashed, and in original condition with all tags attached.
  • Items should be free from makeup, pet hair, and marks.
  • Returns must be in original packaging and accompanied by proof of purchase or the original invoice.


The Return Process

Need help? Contact us at hello@madgegoods.com.

Steps:

Step 1: Email hello@madgegoods.com with:

  • Full name
  • Order number
  • Reason for return

Step 2: Wait for our return authorisation before sending your item.

Step 3: Ship your item to:

Madge Goods Returns
241 Australia Street, Newtown, NSW, 2042, Australia

Step 4: Keep your tracking number until return is processed.

Processing Time: Returns are typically processed within 7- 10 business days from the receipt of your returned item.

 

Important Notes

  • Returns only accepted with prior email authorisation.
  • No social media return requests; please email us hello@madgegoods.com.
  • We reserve the right to reject returns that do not meet the above conditions.

     

    Return Options

    Store Credit:

    • Available for change-of-mind returns (not faults).
    • Valid for 12-months from date of issue.
    • Usable on any full-priced item.


    Exchanges:

    • Exchanges are subject to stock availability.
    • For items of higher value, pay difference within 24 hours.
    • For items of lower value, receive the difference as store credit.


    Refunds:

    • Refunds are only provided for items deemed faulty or not as described under ACL. 


    Shipping & Handling

    • Customers are responsible for return shipping costs (unless the item is faulty).
    • Original shipping costs are non-refundable.
    • Returns over $75 should be sent with tracking/insurance.
    • International customers must arrange tracked return shipping


    Note: Madge Goods is not responsible for damage or loss during transit. We recommend using a tracked satchel for your return.

     

    Items Not Eligible for Return

    • Sale items (discounted by 25% or more)
    • Final Sale items
    • Pre-orders and custom orders
    • Gift cards
    • Items without original tags
    • Items returned outside return window
    • Items damaged from misuse or incorrect care

       

      Faulty Items

      Under Australian Consumer Law:

      • If your item is faulty, email hello@madgegoods.com with fault photos.
      • Madge Goods covers return postage for genuine faults.
      • Faulty items may be eligible for repair, replacement, or refund. 


      Note: Faults caused by misuse or improper care are not covered. 

       

      Gift Returns

      • Gift items will receive store credit if marked as gifts at purchase.
      • Unmarked gifts will be refunded to the original purchaser.


      Contact Us

      Email: hello@madgegoods.com